Shipping & Deliviery

Shipping Policy

At Guttershop.co.uk, we aim to dispatch all orders within a maximum of 3 working days, subject to stock availability and carrier schedules. Our goal is to provide next-day delivery across the UK, though delivery times may vary depending on your location.

  • Free Shipping: Orders over £150 qualify for free nationwide shipping.
  • Order Cut-Off Time: Orders placed before 13:00 (1:00 PM) are processed for same-day dispatch, subject to stock and carrier availability.
  • Nationwide Shipping: We ship to all areas of the UK mainland. For deliveries to non-mainland UK locations or areas with restricted access (e.g., narrow lanes, steep hills, or width-restricted roads), please contact us at customerservice@guttershop.co.uk before placing your order to discuss additional charges or arrangements.

Restricted Access: We reserve the right to refuse delivery if access restrictions are not communicated prior to dispatch. Please inform us of any delivery challenges when placing your order.

Multiple Deliveries: Depending on stock availability, your order may be split into multiple deliveries to ensure faster receipt of available items. You will be notified via email each time a part of your order is dispatched.

Delivery Instructions: Please provide any specific delivery requests in the “Special Instructions” box during checkout. Note that larger orders may be delivered to the kerbside only.

Accepting Your Delivery: Please inspect your order upon delivery. Do not accept damaged products. Orders signed for as “unchecked” will be considered received in good condition. Once delivered, the risk of damage or loss passes to you.

Carriage Charges: Our shipping costs are based on the size and weight of your order and are displayed separately from product prices at checkout. We are committed to sustainable practices and continually optimise our delivery processes to reduce our carbon footprint.

Returns Policy

We accept returns for new, unused products in their original packaging within 10 days of delivery, in accordance with standard consumer rights. Please review the following details:

  • Return Conditions: Products must be returned in new condition, in their original packaging, and unused.
  • Restocking Fee: A 20% restocking fee (based on the product price) will be applied to all returns, except for damaged or faulty items.
  • Return Process: To initiate a return, contact our team at customerservice@guttershop.co.uk within 10 days of delivery. You will receive instructions for returning the item.
  • Damaged or Faulty Products: If your order arrives damaged or faulty, please notify us immediately by emailing customerservice@guttershop.co.uk. In line with standard consumer rights, we will offer a replacement or refund for damaged or faulty items, provided they are reported promptly upon receipt.

Consumer Rights: Your statutory rights for returns and replacements of damaged or faulty products are unaffected by this policy. For further assistance, please contact us at customerservice@guttershop.co.uk